Refund & Returns Policy

We want you to be happy with your experience at One of Recipe. If you’re not fully satisfied with your order, we’re here to help.

1. Returns

You may return any physical product within 14 days of receiving your order if:

  • The item is unused and in its original packaging
  • The item is not damaged or used
  • You include proof of purchase (order confirmation)

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed as follows:

  • If you paid using Cash on Delivery, you will be contacted to arrange a refund via bank transfer or voucher.
  • Refunds are typically processed within 5–7 business days after approval.

3. Non-Returnable Items

The following items are non-returnable:

  • Downloadable digital products (e.g. planners, calculators, timers)
  • Used kitchen tools or accessories
  • Items without original packaging

4. Exchanges

If you received a defective or wrong item, please contact us within 7 days of receiving your order. We’ll send a replacement free of charge or offer a suitable alternative.

5. How to Start a Return

Please email us at support@oneofrecipe.com with the following:

    • Your order number
    • Name and contact information
    • Reason for return
    • (Optional) Photos of the item

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or damaged item).

7. Contact Us

If you have any questions about our return and refund policy, please get in touch:

Last updated: July 2025

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